To provide professional and essential administrative, technical, and construction support to the citizens of the Town of Florence for physical improvements through design, maintenance, and operation of all Public Works infrastructure of streets, solid waste, stormwater, cemetery, facilities, water, and wastewater.

Continue to improve cost effectiveness of service by increasing operating efficiency.
Perfect and utilize performance measures that determine value to taxpayers.
Develop a challenging and achievable set of objectives for infrastructure improvements.
Receive requests and provide timely responses to citizens.