Complaint or Concern

This form will provide you information and the process for submitting complaints or concerns of employee conduct.

A message from the Chief…

Police officers are sworn to protect the rights of all people regardless of race, age, sex, nationality, religion, sexual orientation, gender identity, citizenship, ethnicity, or economic status. This applies to those who are taken into police custody as well. The employees of the Florence Police Department take this charge seriously, and for that reason we have adopted internal safeguards to discourage abuses of authority by police employees.

If you feel that an employee of this department has acted in an unprofessional manner towards you or others, I encourage you to report that employee to a police supervisor. The information on this website will assist you in doing that. Our goal is to provide you with quality police service in a spirit of community cooperation. You will help us improve and continue that service when you report any police performance to us.

Our Policy

It is the policy of the Florence Police Department to thoroughly investigate all complaints against its employees as part of our commitment to maintaining the public’s confidence and trust. All such investigations are conducted in a fair and expeditious manner in accordance with department, state, and federal laws and regulations.

Who may complain?

Any person who witnesses or has direct knowledge of police misconduct may file a complaint with the Florence Police Department. The person need not have been personally involved to do so. Parents may also file a complaint on behalf of juveniles, should the juveniles not feel comfortable making the complaint themselves.

Responsibility – Ours and Yours

The Police Department views all citizen complaints against its employees very seriously, and actively pursues investigations into misconduct. For this reason, you must ensure that your complaint is based on fact. False reporting is an attempt to unjustly subject a police employee to undeserved discipline or slander or place their employment in jeopardy and can result in criminal charges and/or civil suit by the employee involved.

When should you complain?

Contact the Department if you witness any behavior of a department employee which is contrary to department policy, is a violation of city, state, or federal law involves the excessive use of force, or involves discourteous or abusive behavior or abusive treatment.

How can you file a complaint?

Generally, complaints are filed through the supervisor of the employee involved. If you do not know the name of the employee involved, you may contact any police supervisor. Complaints can be filed in person, by mail, by telephone or electronically through either email or via the Florence Police Department webpage.

Who investigates the complaint?

Department supervisors are charged with the maintenance of discipline and with overseeing the conduct of employees assigned to their charge. In most cases, the supervisor of the employee conducts the investigation and reports the incident through the chain-of-command for disposition. In more serious incidents, the investigation is conducted by the Department’s Professional Standards Bureau, which investigates incidents that could result in demoting or dismissal, or where criminal charges may be involved.

What is the complaint procedure?

The investigating supervisor interviews all witnesses and parties involved. The disposition falls into one of the following categories:

• Sustained – allegation is supported by sufficient evidence to justify a reasonable conclusion of guilt.
• Not Sustained – insufficient evidence to either prove or disprove the allegation.
• Exonerated – the alleged activity occurred as reported, but was lawful and proper under the circumstances.
• Unfounded – the allegation is false or without merit.

 Our commitment to you…

 Courteous and professional police service and prompt objective response to complaints. The Florence Police Department has an excellent service record, and we hope that your contacts with our employees are positive. If not, we want to hear from you. Of course, we would like to hear from you when we have provided commendable service as well.