JOB SUMMARY:
Provides technical/administrative internal and external service and support for processing building permits and inspection requests. Reviews simple building plans for code compliance, conducts research for projects under review, provides addressing for new development and maintains records.

SUPERVISION:
This position has no supervisory responsibility.

DUTIES AND RESPONSIBILITIES:
Essential functions, as defined under the Americans with Disabilities Act, may include tasks, knowledge, skills, and other characteristics. This is not a comprehensive list; it is intended to provide a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific tasks.

• Provides information and technical assistance to customers, property owners, staff members, the public, or others:
  a. regarding general building issues, applications, project reviews, and Town procedures.
  b. provides customer service at the front counter, by telephone, by fax, or by mail/email; responds to questions/complaints, research problems, and initiates problem resolution.
• Research project histories; review fast-tracked permits, such as tenant improvement plans and certificates of occupancy.
• Reviews landscape plans with planners and inspectors and conducts landscape inspections. Performs research on Design Review files and construction documents. Visits and inspects project sites.
• Process permits by reviewing permit applications, conducting plan reviews, tracking plans in the computer system, calculating fees, and issuing permits.
• Processes and tracks commercial projects and tenant improvements and assists with Fire Alarm/Sprinkler permits.
• Provide support to Building and Code Officials by relaying timely and accurate messages and maintaining orderly files. Accurately records information necessary for inspection requests and running permitting software reports.
• Maintains and updates the Town’s addressing policy manual; assigns new or modified addresses; sends notices to property owners and required staff and external agencies regarding managing
• Utilizes the Town’s permitting software system for building and code enforcement functions; assists with training department staff on permit system; and advises management of suggested system and software updates.
• Maintains current records of maps, files, and other documentation; maintains current standard operating procedure manual; and creates and updates department forms.
• Maintains a comprehensive, current knowledge of applicable codes, reads professional literature, and attends workshops and training sessions as appropriate.
• Performs all other related duties as assigned.
• Operates a personal computer, plotter, general office equipment, engineering scale, architect scale, stake, hammer, or other equipment as necessary to complete essential functions, including word processing, spreadsheet, database, computerized mapping, email, Internet, or other computer programs.

Education and Experience:
Operates a personal computer, plotter, general office equipment, engineering scale, architect scale, stake, hammer, or other equipment as necessary to complete essential functions, including word processing, spreadsheet, database, computerized mapping, email, Internet, or other computer programs.

Certificates, Licenses, Registrations:
Required:

• Must have and maintain a valid Arizona Driver’s License.
• Valid ICC Permit Technician Certificate or complete ICC Permit Technician Certification within six (6) months of accepting position responsibilities.

Skills and Abilities:

• Strong ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong communication and interpersonal skills.
• Comfortable working under pressure with strict deadlines.
• The position requires demonstrated poise, tact, and diplomacy.
• Strong ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong attention to detail and well-organized.
• Must be a self-starter, able to work independently as well as work effectively with teams of co-workers.
• Ability to perform simple math calculations, including decimals, percentages, principles of fractions, and interpreting graphs.

Computer Skills:
Required:

• Word Processing (MS Word)
• E-Mail
• Internet (moderately proficient in using search engines)
• Spreadsheets (Excel)
• Plotter
• Knowledge of Building Permitting and Mapping software is recommended.

Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls, and reach with hands and arms. Employees may be required to carry push/pull objects and materials up to 100 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and manual dexterity in combination with eye/hand coordination.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.