JOB SUMMARY:
Public Safety Dispatchers play a significant role by answering calls from emergency (911) and non-emergency lines requiring police, fire, or other emergency related services. An individual in this position operates a computer aided terminal to dispatch resources and information using radio and telecommunication equipment. Constantly searches and updates multiple databases with speed and accuracy to fulfill public safety operations. Makes inquiries into driver’s license and motor vehicle information as requested. Checks the Arizona Criminal Justice Information System (ACJIS) and National Crime Information Center (NCIC) for updates regarding missing/endangered people or other criminal activity. Performs other clerical and administrative support duties as assigned.

PHYSICAL REQUIREMENTS and WORK ENVIRONMENT:
Work is performed in a 24 hour/7-day office environment that involves sitting for extended periods of time. Conditions include stable shift schedule which may include days, evenings, nights, weekends, and holidays. Job duties require the ability to react quickly under stressful work conditions and during emergency situations. Must be able to prioritize work and multitask.

EXPERIENCE AND TRAINING REQUIRED:
Requires high school graduation or GED equivalency certificate. Must have and maintain a valid Arizona Driver’s License. Demonstrates ability to type accurately at a rate of approximately 40 WPM. Must be able to obtain Arizona Criminal Justice Information System (ACJIS) certification within six (6) months of hire.

ADDITIONAL QUALIFICATIONS:
Incumbent should have clear speaking voice that is easily understood over both the phone and the police radio. As training progresses, applicants will eventually be expected to demonstrate extensive communication skills, and exercise good judgement under pressure. Experience with multiple phone lines preferred.