FAQ

Call (520) 868-7681 to contact the Police Department. If it is an emergency, call 911.
To request Animal Control services, contact the Florence Police Department at (520) 868-7681.
If your scheduled service occurs on the week of a holiday (4th of July, Thanksgiving, Christmas, and New Year’s Day), then your trash and recyclables are picked up on the following day. For example, if a holiday falls on a Monday, then Monday’s route is picked up on Tuesday and Thursday’s route is picked up on Friday.
Residents can place the recyclables in the recycling container without sorting or organizing the materials. Please give the recyclables a quick rinse to remove food waste before placing in the container.

Items that can be placed in the recycling container include:

  • Aluminum beverage cans, pie pans, serving trays, aluminum foil, and steel tin cans
  • Plastic bottles, jugs and containers (Plastic 1 to 7)
  • Newspaper, printing paper, junk mail, shredded paper, magazines, paper sacks and phone books
  • Cardboard boxes, cereal, prepared food and detergent
  • Glass food and beverage jars and bottles

Items that can not be placed in the reclying container include:

  • Lids, caps, plastic bags or styrofoam
  • Gift paper, tissue paper, paper napkins or paper towels
  • Scrap metal
  • Window glass or mirrors
Bulk trash is collected from Town-served residents on a monthly basis. More information regarding the types of bulk trash that the Town will pick up and when such pick-ups occur is available here.
Poorly maintained properties also have a negative affect on property values in the neighborhood.

Town ordinance states that all premises and exterior property must be maintained free from weeds, brush, grass or other vegetable growth in excess of 6 inches. This does not include cultivated flowers, gardens, trees or shrubs. The deposit or accumulation of litter on a public or private property is also a violation of Town Code. Litter includes trash, abandoned automobiles, cans, or other unsightly or unsanitary matter of any kind.

The Building Safety Division of the Town of Florence will send out notices to property owners who are in violation of the property maintenance standards identified in the Town Code. Property owners have 30 days to clean up the property. If the situation is not rectified within the 30 days, then the property owner will be found in violation of the Town Code and can be fined up to $500. In addition to a fee of up to $500, the Town can remove the litter from the property at the expense of the property owner.

If you have any questions concerning the overgrowth of weeds and the accumulation of litter, contact the Building Safety Division of the Community Development Department at 868-7556.

You can pay your Town water or trash bill in person, over the phone or by automatic withdrawal from your checking or saving account.

* To pay in person, stop by Town Hall at 775 North Main Street.
* To pay by mail, send payment to P.O. Box 2670; Florence, AZ 85132.
* To pay over the phone, call 520-868-7624.
* If you would like to set up automatic withdrawal please contact 520-868-7624.

Simply call (800) 253-9407 and press 5 to talk to an APS representative. APS asks that you provide either a pole number (found on the streetlight) or a street address so they can identify the streetlight that needs repair.

The Town of Florence Public Works Department and APS regularly scan the neighborhoods for streetlight outages. However, assistance from members of the community will decrease the number of burnt out streetlights and help to make our neighborhoods safer.

No.

The Florence Police Department enforces the traffic regulations identified in the Town Code. If a member of the police department notices an illegally parked vehicle, then the officer will issue a warning or a citation for a civil traffic violation. The fine for a civil traffic violation may reach a maximum of $250 for each occurrence. Section 17-91 of the Town Code states parking violations that are subject to the issuance of a citation.

Parking in a crosswalk decreases the visibility of motorists traveling through an intersection and increases the likelihood of an accident occurring. Additionally, when motorists park on a sidewalk, it forces pedestrians to enter dangerous roadways, where an accident is more likely to occur.

Some of the other parking violations that can be ticketed, which hinder the flow of pedestrian traffic or increase the likelihood of an accident, include: parking in a handicapped spot, parking on the wrong side of the street, and parking in a no parking area, identified by red paint on the curb.

The Town of Florence is a Council-Manager form of government. The legislative body is comprised of the Mayor and six Council Members who are elected at-large. The legislative body establishes the policies for the Town.

Once policies are set by the Mayor and Council, it is the job of the Town Manager, his staff, and the Town department directors to implement these policies. The Town Manager is selected by the Mayor and Council and is responsible for hiring all of the Town department directors.

Town Attorney, Town Clerk, and Town Magistrates are also appointed by Mayor and Council. The magistrate is the judicial body in the Town of Florence.

The 1st and 3rd Monday of each month at 6 pm at the Town Hall, 755 N. Main St. Florence, AZ. 85132

The meetings are open to the public. They are also televised on Channel 11 live.

Trash and recyclables are picked up once a week on the same day. For Anthem residents, trash and recycling containers are emptied every Thursday. For all other Florence residents, trash and recycling containers are emptied every Monday.
1. Click Here to Download the Customer Utility Service Request and Agreement Form
2. Once the form is filled out you can email, fax, mail or take the form toTown Hall.

How to modify your Utility Service Address or Change Service:
1. Click Here to Download Change Utilities Form
2. Once the form is filled out you can email, fax, mail or take the form to Town Hall.

Mailing Address:
PO Box 2670
Florence, AZ 85132
Customer Services
Telephone(520) 868-7680
Fax (520) 868-7501
email: utilities.service@florenceaz.gov
Location:
Florence Town Hall
775 N. Main St.
Florence, AZ 85132

If you have any questions, please call 520-868-7680, or e-mail us at utilities.service@florenceaz.gov