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The Town of Florence Public Safety Communication Center is celebrating National Telecommunicators Week April 14th through the 20th, 2013. The Town’s Public Safety Dispatchers handle over 10,741 emergency 911 and non-emergency telephone calls each year for the town’s police, fire and EMS agency. Last year they dispatched 2197 high priority incidents with an average response time of 6 minutes in an area covering 62 square miles.
The Public Communication Center is having an open house on the evening of April 16th; from 6:00pm to 8:00pm. Residents of Florence can tour the center, view a video on its operation, and meet and talk to some of the Dispatcher’s that answer their 911 and non-emergency calls.
For information about the communications center or the week’s events, please contact the Communication Section Manager Dee Indorf at 520-868-7656. Dolore.Indorf@Florenceaz.gov
Facts About the Town of Florence Communications Center
Number of employees: 8 full-time and 2 part-time civilian Public Safety Dispatchers
Budget: $ 531,000 annually
Annual PSD pay: $ 32,695 to $47,539
Training: 16 weeks of initial training, one-year probationary period
Average length of service: 5 years
Annual in-service training: average of 16 hours per year per dispatcher
Consoles: Currently 2 dispatch consoles with the ability to expand to 3 as the Town grows.
Any other facts?
- The Town expended 1.2 million dollars to revamp the entire public safety radio system.
- Upgraded the Public Communication Center with new computers and radios and new radios in all Fire/Police vehicles.
- Replaced the tower in the Florence Gardens area with a state of art communication tower and added an additional new tower in the Anthem area. This has dramatically increased the radio coverage for emergency services personnel to respond to calls for service.