Sign Up for New Utility Service

Welcome to the Town of Florence on-line utility service. This service allows water or garbage customers to set-up a new account online. The Water Division requires advance notice of two business days to connect water service. Service connections will be processed Monday through Friday, excluding Weekends & holidays.

To Begin New Water & Garbage Service:
A payment of $170.00 is required prior to turn on. The payment includes a $150.00 deposit that is refundable as a credit on your account after 12 consecutive months of on-time payments. A $20.00 is a non-refundable establishment fee. Please note, the Town of Florence does not provide water services in Anthem at Merrill Ranch.

To Begin New Garbage Only Service:
A payment of $51.00 is required prior to turn on. This $51.00 deposit is refundable as a credit on your account after 24 consecutive months of on-time payments. Starting September 7, 2023, a payment of $71.00 is required prior to turn on. The payment includes a $51.00 deposit that is refundable as a credit on your account after 24 consecutive months of on-time payments. A $20.00 is a non-refundable establishment fee.

3 ways to sign-up

In Person
Application can be submitted at the Town Hall. We are located at 775 N Main Street, Florence AZ, 85132. For directions call 520-868-7680 Hours of Operation: Monday – Friday: 8:00 a.m. – 5:00 p.m. Closed Saturday – Sunday:

Mail or Fax
To find the New Service Application, click here. Application & check can be mailed to Town of Florence, PO Box 2670, Florence AZ. 85132 or faxed to 520-868-7501. Once we receive your application for new service, you will be contacted by our office for payment of the above- mentioned fees. Water service will not be provided until the refundable security deposit and non-refundable establishment fee are paid in full.

Online
To fill out the new service application, click here. Please note: The town uses Xpress Bill Pay as our online billing & payment processor. The following link will direct you to their site. You will need to create an account with XBP if you do not already have one. Next, select Town of Florence for your services, then select request new services, and complete application. For further assistance, please call 520-868-7680.